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HY350MAX Troubleshooting & Quick Start Guide

Read Time: 2 Mins | 8 September 2026

Getting Started

1. Install Batteries

Insert 2 x AAA batteries into the remote control.
Batteries are not included.

2. Connect Power

Plug the projector into a power outlet.

Important: The power cord is relatively short. We recommend bringing a 10m or longer extension lead if required.

3. Prevent Trip Hazards

Ensure the power cable is positioned safely and does not create a tripping hazard. If necessary, secure the cable to the floor with tape.

4. Position the Projector

Place the projector on a stable, reasonably level surface.

Do not tilt the projector more than 15°, as this can negatively affect picture quality.

5. Turn On the Projector

Using the remote control, point it towards the projector and press the power button.

Allow a few moments for the projector to start up.

⚠️ Do not look directly into the projector lens while it is powered on.

Wi-Fi Setup

  1. Open Settings
  2. Select Wi-Fi
  3. Choose your wireless network
  4. Enter the Wi-Fi password when prompted

Firmware Updates

Keeping the projector up to date helps ensure the best performance.

  1. Open Settings
  2. Select About Device
  3. Choose Online Upgrade or Local Upgrade
  4. Follow the on-screen instructions

Installing Apps

Additional apps can be downloaded through the Google Play Store.

Note: A Google account is required to sign in and download apps.

App Issues? Try Clearing the Cache

If you’ve signed into Google Play Store but apps are not working correctly:

  1. Open Settings
  2. Select Apps
  3. Select Google Play Store
  4. Tap Clear Cache

Amazon Prime Video

Some Amazon Prime Video logins may require authentication through your mobile device. Follow the on-screen instructions if prompted.

Additional Support

For FAQs, troubleshooting information, and support resources, visit:

https://www.magcubic-support.com/HY350Max

Quick Troubleshooting

Issue Solution
Remote not working Check AAA batteries are installed correctly.
No internet connection Reconnect to Wi-Fi and verify password.
Apps not downloading Confirm Google Play Store is signed in to a Google account.
Apps not working Clear the Google Play Store cache and restart the projector.
Poor image quality Ensure the projector is level and tilted less than 15°.
Projector won’t turn on Check power connection and power outlet.

Tip: Update the firmware before first use for the best experience and compatibility.

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